Plan Overview
Starter
Essential
up to 5 employees · 14-day trial
For small teams getting started. Core HR covered, no card required.
Up to 5 employees
Attendance tracking
Leave management
Basic payroll processing
Employee self-service portal
Email support
Growth Popular
Contact us
up to 50 employees · 14-day free trial
For growing companies. Full payroll, loans, performance, and more.
Everything in Starter
Loans & Advances
Full payroll & statutory compliance
Performance reviews & surveys
REST API access
Priority email + chat support
Enterprise
Custom
unlimited employees · custom contract
For large organisations with multi-branch or compliance needs.
Everything in Growth
SSO (SAML / OIDC)
Multi-branch / multi-entity
Custom onboarding & training
Dedicated account manager
SLA-backed 24/7 support
Feature Comparison
| Feature | Starter | Growth | Enterprise |
|---|---|---|---|
| Employee limit | Up to 5 | Up to 50 | Unlimited |
| Admin users | 3 | 10 | Unlimited |
| Branches / locations | 1 | 5 | Unlimited |
| Payroll & statutory deductions | ✓ | ✓ | ✓ |
| Loans & Advances | — | ✓ | ✓ |
| Custom email (SMTP) | — | ✓ | ✓ |
| SMS gateway | — | ✓ | ✓ |
| REST API access | — | ✓ | ✓ |
| Zapier integration | — | ✓ | ✓ |
| SSO (SAML / OIDC) | — | — | ✓ |
| Accounting integration | — | ✓ | ✓ |
| Biometric device API | — | ✓ | ✓ |
| Data backup & export | ✓ | ✓ | ✓ |
| Support SLA | Best effort | 24h response | 4h response |
Billing Cycle
- Paid plans are billed monthly in advance, with discounted annual billing also available.
- The active-employee count is taken on the 1st of each month. Employees hired or separated mid-month do not affect the count until the next billing cycle.
- Invoices are issued in your billing currency, with any applicable taxes (VAT / GST / sales tax) shown separately, and are emailed to your billing contact. If you need a copy, contact our team.
- Accepted payment methods: major credit/debit cards, bank transfer, and popular mobile wallets. Enterprise clients can arrange custom invoicing.
Government and non-profit organisations may qualify for a discounted rate. Contact the sales team with your registration documents.
Upgrading / Downgrading
Plan changes are handled by our team — there's no self-service switch in Settings yet. Just contact us and we'll move you to the new plan. Upgrades take effect right away, with your next invoice prorated for the remainder of the billing month.
1
Reach out via the contact page or email info@octalhr.com, and tell us the plan you'd like.
2
Our team confirms the change, any prorated amount for the current month, and the new feature set.
3
Once confirmed, your new plan and features are activated — usually within one business day.
Downgrading: Downgrades also go through us and take effect at the end of the current billing period. If your current usage (employees, branches, API keys) exceeds the lower plan's limits, you'll need to reduce usage first — we'll flag any blockers before applying the downgrade.
Free Trial
New accounts start on a 14-day free trial of the Growth plan — no credit card required. At the end of the trial you are prompted to select a plan. If you do not select a plan, your account is placed in read-only mode.
Cancellation
Cancellations are handled by our team — there is no self-service cancellation screen in the app. Contact us to cancel; cancellation takes effect at the end of the current billing period, and you retain full access until then. Export your data before your account is closed.
Before cancelling, consider downgrading to the Starter plan to retain access to core HR data at a lower cost while you evaluate alternatives.