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Punch records from ZKTeco devices were delayed by up to 40 minutes due to a timeout misconfiguration in the attendance sync service. Payroll and leave calculations were not affected. Total duration: 2 hr 14 min.
Sync timeout increased to 120 s and deployed. All queued records flushed. Monitoring confirmed stable.
Engineering team identified a configuration change from the previous deployment as the root cause. Fix prepared and under review.
We are seeing elevated latency on the biometric device sync endpoint. Attendance punches may appear delayed in the dashboard. Investigation underway.
Payslip email notifications were delayed by 3–5 hours following a rate-limit change at our email provider. All emails were delivered; no data was lost. Total duration: 4 hr 51 min.
All queued emails delivered. Rate limits renegotiated with provider. Sending resumed at normal throughput.
Email queue is draining. Estimated full clearance within 90 minutes.
Email provider imposed new hourly rate limits without advance notice. Payslip notifications queuing but not failing. Payroll data unaffected.
Planned maintenance window for MariaDB version upgrade. The application was in read-only mode for 18 minutes. All tenants were notified 72 hours in advance.
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Octal HR's standard SLA guarantees 99.5% monthly uptime for all paid plans. Enterprise plan customers are covered under a separate SLA with a 99.9% target and defined credit schedule. See Terms of Service for full details.